We bought TIM SIM cards for our phones and removed the ATT SIM cards for now. It was a fairly straightforward process. Walk into the TIM store with a passport and then within 20 minutes you have an Italian number. You can buy prepaid cards for different denominations (10, 20, 50 Euros). You scratch off a part of the card (like a lottery ticket) to reveal a code. You call 4916 on your phone and follow the prompts to enter the secret code. Then you get a text message something like this (“we have received the request”):
TIM 4916 Abbiamo ricevuto la richiesta di ricarica di 10,00 EURO per la Sua linea. Cordali saltui.
Followed later by (“we have processed the request”)
TIM 4916 Ricarica effettuata nuovo credito: 24.78 EURo. Per info su tutti bonus della Sua linear contatti il 4916 fonia principale + tasta 3. Cordiali saluti.
The system works well. Before charging up your card, you should follow the automated service in Italian carefully to change the language to English if you want. The default is Italian and it can be a chore to follow if you are new to the language.
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